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Job for: Card Ops Officer - Maputo

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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

 Job Summary

To deliver operational services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

 

Job Description

  • Assist customer  in all his queries  putting customer in centre of  attentions;
  • Ensure that the correct services to customer are delivered fairly in the right way and timely.
  • Comply with all requirement from visa, Master card and SIMO on chargeback actions;
  • Responsible to  track all chargeback and reconcile the GLs impacted by outgoing and incoming  chargeback;

Responsible to  action on all chargeback within the defined timelines;

  • Responsible to manage and resolve cards related issues and complaints raised;

 

Education

Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required).

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Local: Maputo

Há 𝗺𝗮𝗶𝘀𝗷𝗼𝗯𝘀 no youtube